Key Responsibilities:

• Coordinate and support regional internal audit and external inspections, ensuring compliance and delivering against KPIs.
• Partner with Country Development IT Heads regarding demand planning and technology strategy within a region
• Represent the business for issue and request escalation from country and region to Development IT leadership and other service functions.
• Potential to spend up to 50% of their time to:
  • Execute solution implementation according to technology and delivery strategy for business systems, platforms, and processes for a particular service area.
  • Partner with DDIT Development strategic business partners for demand analysis, solution proposal/evaluation, and funding estimates.
  • Deliver products according to strategy and with reusability.
  • Ensure on time, within budget, compliant, secure, and quality delivery of portfolio for responsible service area.
• Deliver products / projects according to IT strategy and ensure solutions are efficient, cost effective, “fit for purpose”  and can leveraged for other purposes or organizations.
• Track, report, and deliver against agreed success factors and KPIs for various stakeholders for responsible service area to include Inspection readiness and conclusion.

Essential Requirements:

• At least 10+ years of relevant experience in IT Service Management, Project Management, or related roles.
• Stakeholder Engagement experience – candidate will be required to:
  • manage relationships with key Development leaders in their region.
  • Work closely with key Development leaders to understand business needs, negotiate solutions, and collaborate on change management.
• Operational Excellence experience - candidate will serve as the single point of contact for all escalations. To excel in this role, they must be able to navigate the operational landscape and deliver positive outcomes.
• Digital & Technically consult - Novartis is digitally focused. The candidate will need to be technically savvy and have a pulse on industry wide standards.
• Mandarin as well as English language proficiency (reading, writing and communication) is necessary.
• Business Application Support experience including:
  • ITIL experience.
  • Service delivery and demand management experience.
  • Proficiency in using ITSM tools and platforms, such as ServiceNow etc.
• Regulatory Best Practices - Knowledge pharmaceutical good practices (GxP, GcP etc.). Other highly regulated industries will be considered.
• Project Methodologies (Agile, Waterfall methodologies)