摘要
For the identified markets and/or regions you will also as point of escalation for any issues but also support and track implementation and satisfaction of the solutions provided by BSI teams.
You must have strong interpersonal skills and be a good collaborator, be a good listener and communicator as well as a pro-active problem solver. Your ability to understand stakeholders context, strategy and priorities, and to translate your solutions expertise into their business (and local) language will be critical for being successful in your role
You will partner with global and local teams to ensure alignment with enterprise goals, drive innovation in engagement models, and enhance the overall customer experience
About the Role
Location – Hyderabad #LI Hybrid
Major Accountabilities:
Lead Market and/or Region Engagement Strategy
- Develop and implement market and/or regional -wide engagement strategies to enable solutions across BSI teams to deliver high value customer experiences.
- Act as a single point of contact for identified Top markets and/or regions to gather their requests, ensuring a consistent demand management governance to prioritize them and ensure local requirements are reflected in solutions globally provided.
- Ensure that markets and/or region requests are addressed by the most appropriate teams within BSI, including making connections across CLS teams as required.
- Serve as point of escalation for any issues but also support and track implementation and satisfaction of the solutions provided by BSI team
Drive Golden Standards Solutions Excellence
- Engage in continuous dialogue with markets and/or regions to check implementation and satisfactions and areas for improvement for the solutions provided by BSI teams.
- Ensure requests are completed in a timely fashion and according to the highest quality standards
- Support and inspire countries around implementing key initiatives/solutions as well as elements of change management and governance
- Support progress tracking and definition of KPIs
Collaborate Across teams and functions
Work closely with BSI and CLS teams to ensure cohesive and aligned engagement efforts.
Measure and Optimize Performance
Define KPIs and success metrics for market engagement and Golden Standard Solutions, track performance and continuously optimize based on insights and feedback.
Functional Skills and Knowledge
- 8+ years of multi-functional experience in pharma, healthcare or other regulated industry
- Good understanding of customer experience and business needs in pharma / healthcare
- Previous experience in liaising with high-level stakeholders and quickly understanding markets-regional needs. Ability to manage and prioritize stakeholder requests
- Ability to work under pressure and to resolve conflicts in a swift manner
- Experience working in international or matrixed organizations
- Strong Ability to influence senior stakeholders
- Excellent communication, interpersonal, teamwork & collaboration skills
- Operational Excellence and Customer services skills
- Consulting, project and program management skills
Experience
- Market or regional-experience, preferable
- Fluent / SME in healthcare professional audience and ideally healthcare systems
- Understanding of f key roles and accountabilities in markets and regions, to better understand needs and translate-bridge functional SME in their `business (and preferably local) language`
- Customers facing experience
- Knowledge of customer sales/CRM, fluent in content & contact strategy and effectiveness
- Knowledge / SME in sales enablement platforms (e.g., Sales Force, Veeva, DAM, etc.); ability to use key systems and/or access data & AI to inform optimization and boost effectiveness
- Familiarity with BSI solutions and with International Top Markets and/or regions
Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: http://www.novartis.com/about/strategy/people-and-culture
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. http://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: http://talentnetwork.novartis.com/network.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: http://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
