Major accountabilities:

• Lead the team to support the Sales and/or Key Account Management functions in providing best-in-class Sales Operations services across the organization -Driving the team and leading to support sales representatives and channel partners in processing orders / returns; providing metrics / reports to Sales team and also engaging HCPs for expense payout.
• Follow up on sales orders and provide status updates; updating Customer lists business wise.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)

Key performance indicators:

• Customer satisfaction and customer retention
• Accuracy of reporting-performance data, budgets, financial reporting
• Internal surveys-results in areas of operations, processes vs. benchmarks

Work Experience:

• A degree in Pharmacy, Business Administration, Dentistry, Veterinary.
• Minimum of 5 years working in Strategic Partnership experience, while managing team of Sales Ops team within pharmaceutical company.
• Excellent analytical and research skills.
• Strong skills managing distributors with strong commercial background.
• Strong record of Business Development and Licensing experience.

Commitment to Diversity & Inclusion
Novartis is an equal opportunity employer and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representatives of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empower our people to unleash their full potential.